Services and Terms
- Prices quoted are for five day use only. Weekly, monthly and other long term rates available upon request.
- A 50% deposit is required on all reservations. Total rental amount is due at time of delivery.
- Equipment is priced for time out whether it is used or not.
- Replacement charges will be added for missing or broken equipment.
- Delivery will be made to ground level, including backyard tent area or to a location accessible to our delivery vehicle.
- All equipment must be returned to original spot of delivery. Tables must be folded; chairs must be stacked or bagged to avoid a breakdown fee.
- All equipment must be left under tent or covered to protect equipment from weather conditions.
- Virginia Sanitary Regulations require that all glassware, flatware or chinaware be rinsed, food free and placed in original containers.
- Linens must be completely dry and folded. Torn, burned or excessively soiled linen are subject to replacement cost.
- Tents are not permanent structures and susceptible to weather conditions. We reserve the right to remove any tent, which in our opinion are unsafe, will do possible damage to our equipment or to anyone’s property.
- Tents should not be moved after set up and secured by our professional staff.
IS THERE A MINIMUM ORDER SIZE?
There are no minimum orders required. There is a flat rate delivery charged for every order regardless of size or quantity.
HOW DO I PLACE AN ORDER?
Placing an order is easy and you have a few options:
Option 1: You can browse our online catalog, add your selections to the shopping cart and check out. Remember to indicate your preferred delivery and pick up date and times. You will receive a delivery date and time confirmation for your order within 24 hours.
Option 2: You can send an email request with the items you are needing and we will respond within 24 hours with a base quote that you can confirm prior to ordering. Once the order has your approval a final order is placed in the system.
Option 3: You can give us a call at 703-753-2362 to place your order. We are always delighted to give you recommendations, talk about options and even perform a complimentary site visit at no additional fee.
IS THERE A DAILY RATE?
Our rental rates are per an event not to exceed 5 days. Please inquire about our special long-term rental rates.
DOES DELIVERY INCLUDE SETUP?
Your rental order is bulk dropped at the agreed upon location and picked up at the same location. Delivery includes set-up for tents, stages and dancefloors only. Additional charges apply to setting up tables, chairs and other items. Please request details when placing your order.
WHAT ARE YOUR DELIVERY HOURS?
Normal delivery hours are from 8am to 6pm Monday through Friday. Weekend or after hour deliveries are available upon request. If you require delivery within a specific time frame within the same 24 hour period an additional “timed delivery fee” will apply. Delivery times are usually set up a day or two prior to an event and picked up with 48 hours after an event.
WHAT IF I’M NOT HOME WHEN THE TRUCK/DELIVERS/PICKS UP?
We always call 30 minutes prior to arriving at your location. If you know you will not be home, please call our office with instructions as to where the merchandise is to be left. If you are not home and we have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.
WHEN SHOULD I RESERVE A TENT OR PLACE AN ORDER?
All rentals are on a first come first serve basis. The sooner you reserve your equipment the better. We recommend a reservation to be made as soon as you are sure of your date. Even if you do not know your exact guest count, it is best to reserve your tents or equipment and then make the adjustments as needed. This gives us an opportunity to put you on our delivery calendar and reserve items that may be in high demand during your rental request time. A reservation is made and confirmed upon receipt of a deposit.
WHAT IS YOUR CHANGE POLICY?
We always try to be flexible and understand that change is a constant. Accessories that are not special ordered can usually be changed for another like item up to a week prior. Special ordered items, once placed cannot be changed without a change fee. The change fee amount is dependent on the item.
WHAT IS YOUR CANCELLATION POLICY?
All rental items including tent and tent accessories, cancelled within 5 days prior to delivery will incur a 50% restocking fee. Deposits made for orders that are cancelled within 14 days prior to delivery can be applied to a future event, with the date dependent on ACE availability, scheduled within a year to date of delivery.
WHO SETS UP THE RENTALS?
ACE PARTY Rental sets up and takes down all heavy equipment such as tents, dance floors, stages and lighting. Other items such as tables, chairs, linens and glassware are setup by the customer or can be set up by ACE at an additional cost.
WHEN THE EVENT IS OVER WHAT SHOULD WE DO TO PREPARE FOR RENTAL PICK-UP?
All tables and chairs must be folded, bagged, stacked and ready for pickup. All dishware should be scraped, rinsed, and placed back in their original containers. Glasses should be put back in their racks. Linen must be shaken and dry to prevent mildew and staining.
DO YOU HAVE AN EMERGENCY NUMBER?
Our main office telephone number 703-753-2362 is the number to call for any reason. During the hours when the office is closed, this number is ported over to our emergency line.
HOW MANY GUESTS CAN WE SIT AT A TABLE?
Seating Capacity for Tables Table Size Number of People 72" Round (6') Seats 10 - 12 Adults 60" Round (5') Seats 8 - 10 Adults 48" Round (4') Seats 6 - 8 Adults 36" Round (3') Seats 3 - 5 Adults 8' x 30" Rectangle/Banquet Seats 8 - 10 Adults 6' x 30" Rectangle/Banquet Seats 6 - 8 Adults 6' x 30" Rectangle/Banquet Seats 8 - 10 Children Party Seating Table Size Square Feet per Person Stand Up Cocktail 5 - 6 Square Feet per Person Cocktail Partial Seating 8 Square Feet per Person Buffet Dinner - Partial Seating 6 Square Feet per Person Sit-Down Dinner Table Size Square Feet per Person 5' Round Tables of Eight 12 Square Feet per Person 5' Round Tables of Ten 10 Square Feet per Person 8' Banquet Tables of Eight 10 Square Feet per Person 8' Banquet Tables of Ten 8 Square Feet per Person General Layout Area Square Feet Cathedral Seating - Rows 5 - 6 Square Feet per Person Dance Area 2 Square Feet per Person Disc Jockey 50 Square Feet per DJ Table Band Area 10 Square Feet per Person Drums 20 Square Feet Piano 30 Square Feet Grand Piano 100 Square Feet Bar Area 100 Square Feet Head Table of Four 100 Square Feet
DO YOU HAVE CHILDREN'S TABLES AND CHAIRS?
Yes, we have children’s eight-foot rectangular tables that seat 10 to 12 children. The children’s chairs are stackable (about six per stack).
WHAT ARE YOUR PAYMENT POLICIES?
All orders require a 50% deposit at time of reservation with the final payment due at the time of delivery. Cancellations need to be made in writing two weeks prior to the delivery date in which the deposit is used towards credit of another event. This credit needs to be applied within 12 months. Cash, checks and credit cards are accepted.